1. Information We Collect

We may collect:

• Name (where applicable)
• Mobile number
• Email address
• Payment transaction details
• Machine usage information
• Device and browser information
• IP address
• Location of the vending machine used
• Customer support communications

Note: We do not store your debit card, credit card, UPI PIN, or banking credentials. These are securely handled by Razorpay and the respective payment providers.

2. How We Use Your Information

We use your information to:

• Process payments
• Deliver products and services
• Process refunds
• Improve machine performance
• Provide customer support
• Prevent fraud and misuse
• Comply with legal obligations
• Generate analytics and business reports

3. Payment Security

Payments are processed through Razorpay using industry-standard security measures. Sensitive payment information is handled directly by Razorpay and regulated banking partners.

4. Information Sharing

We do not sell your personal information.

We may share information only with:

• Payment service providers
• Technology partners
• Government or regulatory authorities when legally required
• Service providers assisting in operating our business

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, misuse, or disclosure.

6. Data Retention

Personal information is retained only for as long as necessary to provide services, resolve disputes, comply with legal requirements, and maintain business records.

7. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality.

8. Your Rights

Depending on applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of eligible information
• Withdrawal of consent where applicable

9. Third-Party Services

Our website and services may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.

11. Contact Us

For any privacy-related questions, please contact:

Pyoras Pvt. Ltd.
Email: team@pyoras.com
Website: www.pyoras.com