1. Payment Methods

Payments are processed securely through Razorpay using UPI, debit cards, credit cards, net banking, wallets, or other supported payment methods.

2. Successful Dispensing

Once the selected beverage or product has been dispensed successfully, the transaction is considered complete and no refund will be issued.

3. Failed Dispensing

If payment is successful but the machine fails to dispense the selected product due to a technical fault, power interruption, stock unavailability, or any machine-related issue, the customer will be eligible for a full refund.

4. Automatic Refunds

Where technically possible, eligible refunds will be processed automatically to the original payment method.

5. Manual Refund Requests

If an automatic refund is not processed, customers may contact our support team with:

• Transaction ID
• Date and time of purchase
• Machine ID or location
• Registered mobile number (if applicable)
• Screenshot of the payment confirmation (if available)

After verification, eligible refunds will be processed.

6. Refund Timeline

Approved refunds are generally initiated within 2 business days. The time taken for the amount to reflect in the customer’s account depends on the respective bank or payment service provider and may take 5–7 business days.

7. Duplicate Payments

If a customer is charged more than once for the same transaction, the excess amount will be refunded after verification.

8. Payment Failures

If a payment fails but the customer’s bank account is debited, the amount is usually reversed automatically by the bank or payment provider. If the reversal is not received within the expected time, customers should contact our support team.

9. Contact Us

For refund-related assistance, please contact:

Pyoras Pvt. Ltd.
Email: team@pyoras.com
Website: www.pyoras.com

We reserve the right to modify this Refund Policy at any time without prior notice.